Delta Air Lines
Eric began his airline career with Northwest Airlines in 1999 as an AW Customer Service Agent and then moved to the Below Wing operation in LAN. In 2004 he was promoted to the Station Manager of Customer Service in FWA that also included leadership coverage in DAY, CLE, and IND. He moved to DTW in 2005 to take on a manager position within Fleet Services and continued with leadership positions in International and Ramp Operations. In 2008 Eric was promoted to General Manager of the Below Wing Operation and four years later became the General Manager of the DTW Airport Control Center & Tower Operations. In 2014 Eric was promoted to the Director – Below Wing/Cargo Operations. He currently holds the position of Director-Airport Services, Above Wing and Sky Club Operations and is responsible for all aspects of customer service, including ticket counters, baggage service office, International FIS, Sky Club and gates. Eric greets and meets thousands of customers daily and is a fixture at Detroit Metropolitan Airport.
Eric holds a Bachelor of Science degree from Central Michigan University and a Master of Science degree from Michigan State University.
Eric is married with three children. When he is not working he spends much of his time coaching youth sports and going to dance recitals with his daughter.